Terms of Service

1. Acceptance of Terms

Welcome to Paralva. These Terms of Service ("Terms") govern your access to and use of the Paralva platform, website, and related services (collectively, the "Services") provided by Paralva Inc. ("Paralva," "we," "our," or "us").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

These Terms constitute a legally binding agreement between you (individually or on behalf of your organization) and Paralva Inc.

2. Description of Services

Paralva is a B2B software platform that provides Salesforce metadata comparison and management capabilities. Our Services allow you to:

• Connect and authenticate Salesforce orgs
• Connect Git repositories (GitHub, GitLab, Bitbucket)
• Compare metadata between different Salesforce orgs
• Compare metadata between Salesforce orgs and Git repositories
• Analyze metadata differences and changes
• Generate comparison reports
• Plan and track deployments (future functionality)

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, though we will make reasonable efforts to notify you of material changes.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3.2 Account Creation

To use the Services, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up to date

3.3 Account Restrictions

You may not create multiple accounts to circumvent our policies or pricing. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Subscription Plans and Billing

4.1 Subscription Tiers

We offer various subscription plans with different features and usage limits. Current plan details are available on our pricing page. You may upgrade or downgrade your plan at any time.

4.2 Pricing and Payment

• Subscription fees are charged in advance on a recurring basis (monthly or annually)
• All fees are exclusive of applicable taxes unless otherwise stated
• You authorize us to charge your payment method for all fees
• Payment information is processed securely through third-party payment processors

4.3 Billing Cycle

Your billing cycle begins on the date you subscribe. Subscription fees are non-refundable except as required by law or as expressly stated in these Terms.

4.4 Price Changes

We may change our subscription prices with at least 30 days' notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals.

4.5 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can cancel anytime through your account settings. Cancellation takes effect at the end of the current billing period.

4.6 Failed Payments

If payment fails, we may suspend your access to paid features. We will attempt to notify you and retry payment. Continued failure may result in account termination.

5. User Responsibilities and Acceptable Use

5.1 Acceptable Use

You agree to use the Services only for lawful purposes. You will not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Services to transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Services
• Remove, obscure, or alter any proprietary notices
• Use automated systems to access the Services without authorization
• Interfere with or disrupt the Services or servers
• Impersonate another person or entity
• Collect or store personal data of other users without consent
• Use the Services for competitive analysis or to build competing products

5.2 Salesforce Compliance

You are responsible for ensuring your use of the Services complies with your Salesforce license agreement and Salesforce's terms of service. We are not liable for any violations of your Salesforce agreement.

5.3 Data Security

You are responsible for maintaining appropriate security measures for your Salesforce orgs and Git repositories. You should only connect orgs and repositories you are authorized to access.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, user interfaces, visual interfaces, trademarks, logos, and other content, are owned by Paralva and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms.

6.2 Your Data

You retain all rights to your Salesforce metadata, Git repository data, and other content you submit to the Services ("Your Data"). By using the Services, you grant us a limited license to access, process, and store Your Data solely to provide the Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about the Services become our property, and we may use them without obligation or compensation to you.

7. Data Processing and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process your data in accordance with applicable data protection laws.

7.1 Data Processing Agreement

To the extent we process personal data on your behalf, we act as a data processor and you act as the data controller. Our Data Processing Agreement (available upon request) governs such processing.

7.2 Data Location

Your data may be processed and stored in various locations as described in our Privacy Policy. By using the Services, you consent to such processing and storage.

8. Third-Party Services and Integrations

Our Services integrate with third-party platforms including Salesforce, GitHub, GitLab, and Bitbucket. Your use of these integrations is subject to the respective third-party terms and policies. We are not responsible for third-party services or their availability, functionality, or content.

Links to third-party websites are provided for convenience only. We do not endorse or assume responsibility for third-party content or practices.

9. Service Level and Availability

9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access to the Services. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Maintenance

We may perform scheduled maintenance with reasonable advance notice. We will attempt to minimize disruption but are not liable for any unavailability during maintenance periods.

9.3 Beta Features

We may offer beta or experimental features that are provided "as is" without warranties. Beta features may be changed or discontinued at any time.

10. Warranties and Disclaimers

10.1 Limited Warranty

We warrant that the Services will perform substantially in accordance with our documentation. This warranty is subject to your proper use of the Services.

10.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Services will meet your specific requirements
• The Services will be uninterrupted, timely, secure, or error-free
• Results obtained from the Services will be accurate or reliable
• Any errors in the Services will be corrected
• Metadata comparisons will be 100% complete or accurate in all circumstances

10.3 Your Responsibility

You are solely responsible for verifying comparison results and deployment plans before making changes to your Salesforce orgs. We strongly recommend testing in sandbox environments before production deployments.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PARALVA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

Our total liability to you for all claims arising from or related to the Services shall not exceed the greater of: (a) the amounts you have paid to us in the twelve (12) months preceding the claim, or (b) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Paralva and its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Your Data or content you submit to the Services
• Unauthorized access to your account resulting from your failure to protect credentials

13. Term and Termination

13.1 Term

These Terms remain in effect while you use the Services. Your subscription continues until cancelled or terminated.

13.2 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You may also request account deletion.

13.3 Termination by Us

We may suspend or terminate your access to the Services at any time for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• At our discretion with or without cause

13.4 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• We may delete your account and data after a reasonable period
• You remain responsible for all fees incurred prior to termination
• Sections that by their nature should survive termination will continue to apply

13.5 Data Retrieval

Upon request within 30 days of termination, we will provide you with an export of Your Data in a standard format. After this period, we may delete Your Data.

14. Dispute Resolution

14.1 Informal Resolution

Before pursuing formal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@paralva.com. We will attempt to resolve disputes in good faith.

14.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in [Your Jurisdiction]. Each party bears its own costs.

14.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative actions.

14.4 Exceptions

Either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

15. Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes not subject to arbitration shall be brought in courts located in [Your Jurisdiction], and you consent to the exclusive jurisdiction of such courts.

16. Changes to Terms

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be notified via email or through the Services. Your continued use after changes become effective constitutes acceptance of the modified Terms.

If you do not agree to modified Terms, you must discontinue use of the Services and cancel your subscription.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and Paralva regarding the Services.

17.2 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

17.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or internet failures.

17.6 Export Compliance

You may not use or export the Services in violation of applicable export laws and regulations.

17.7 Government Use

If you are a U.S. government entity, the Services are "Commercial Items" as defined at 48 C.F.R. §2.101.

18. Contact Information

For questions about these Terms or the Services, please contact us: